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Last updated: June 20, 2025

This Delivery Policy describes how and when orders are shipped, the delivery times, and related procedures followed by FH GLOW. By placing an order on our website, you agree to the terms outlined below.

Shipping & Processing

  • Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and holidays.
  • Shipping Days: Orders are shipped Monday through Friday.
  • with tracking information once your order is shipped.

Delivery Times

Delivery times may vary depending on your location and the shipping method selected:

  • Local (within Turkey): 2–5 business days
  • International: 7–14 business days (may vary depending on destination and customs clearance)

Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order. Free shipping may apply for certain order thresholds or promotional campaigns, as indicated on the site.

Order Tracking

All shipped orders include tracking. You can track your order via the link provided in your shipping confirmation email or through your FH GLOW account if you registered one during purchase.

Delivery Issues

  • Delayed Delivery: If your order is delayed beyond the estimated time frame, please contact us so we can assist you.
  • Lost Packages: In case of a lost package, FH GLOW will work with the carrier to resolve the issue or offer a replacement/refund.
  • Wrong Address: Please ensure your delivery address is correct. FH GLOW is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Secure Payment

At FH GLOW, we prioritize your safety and peace of mind when shopping online. Our website uses trusted, encrypted payment gateways to ensure every transaction is secure.

Accepted Payment Methods

  • Visa
  • MasterCard
  • PayPal
  • Bank transfer (where available)

Payment Security

  • All transactions are SSL encrypted to protect your data during checkout.
  • We do not store any credit card details on our servers.
  • Payments are processed through certified providers compliant with international security standards.

Fraud Prevention

To prevent unauthorized use of your payment method, FH GLOW may request additional verification in certain cases. This ensures both your safety and ours.

Contact Us

If you have any questions about payment or if you need help with a transaction, feel free to contact us:

Your trust is our top priority.